Intelisent has a no tolerance spam policy. We prohibit the use of third-party, purchased, rented, or harvested
mailing lists. As a user of the
Intelisent system, you may not:
- Harvest emails from websites
- Purchase lists (whether they are opt-in or not)
- Add an email address into a list without the subscriber's permission
- Email someone who has requested to be removed from the system
Any customer found in violation of our anti-spam policy will be banned from the
use of our services.
PREVENTING ABUSE
Intelisent takes several steps to prevent abuse:
- We interview all new clients about the origins of their
mailing list and their marketing practices. This
includes a review of the list source, list age, collection methods, and
confirmation practices.
- Clients must agree to provide us with the source of the email
addresses, the method used for recipient signup, the details surrounding the
process used and whatever other information relates to the sign up process used. This includes, but is not limited to the
following:
- Date and time the recipient opted in
- The IP address of the machine from which the recipient opted
in
- If permission was obtained offline, for example by postal mail
or phone, the written enrollment form or phone script what was used to obtain
such permission.
- We review and monitor large list imports. We check each
uploaded list for addresses that appear to be scraped (info@, sales@, etc.). If we see anything suspicious, the account
is disabled and the client is contacted.
- Every email must contain a mandatory unsubscribe/opt-out link. Email must also contain the sender's
contact information, including a physical address and phone number.
- A member of the team reviews most messages before they are
sent and will approve or reject them.
- A record is saved of every email sent through the system.
- We require each user to initial the following statement prior
to each send: “I certify with my initials that all recipients granted permission
to be sent this message.”
ENFORECEMENT
Reports of a client sending unsolicited commercial email (UCE) will result in
the suspension or termination of the client's ability to use the Intelisent
system.
Intelisent will investigate any complaint that a client us sending unsolicited
commercial email messages.
If you have received unsolicited mail from one of our users, or suspect a client
is abusing our services, please notify us immediately at
abuse@Intelisent.com or call us at
860-577-8077. Every complaint is
investigated and you will receive a response from our abuse team detailing the
action taken to deal with the issue.