Archive for February 6th, 2010
PostalOne! Outage Update
From the PostalOne! help desk:
The USPS technical teams continue to recover the PostalOne database. This process is a lengthy process and not expected to complete until late Sunday, 2/7/2010.
USPS Headquarters Business Mail Acceptance has advised acceptance units to follow the business contingency plan for accepting mail during a PostalOne outage.
• For mailers who have been submitting electronic documentation (eDoc), you will required to submit hardcopy postage statements and qualification summary reports for your mailings during the outage.
• The hardcopy statements will be retained in the BMEU/DMU and will be used to validate against the eDoc submitted when the system is restored.
As a reminder, the outage is being tracked under the Priority Urgent Remedy Case #4276011.
An updated status will be provided at approximately Noon CT on 2/7/2010.
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Mailers will have to contend with completely switching from electronic to paper for an undetermined period of time. Mail entry will be slowed down greatly as a result. And had MTAC Work Group #122 not insisted that the USPS document a contingency plan, things would really be total chaos.
PostalOne! Still Down, No Recovery Expected Before Sunday
From the PostalOne Help Desk -
“The USPS technical teams are working round the clock to restore the PostalOne operating environment and recover the database. This process is a lengthy process and not expected to complete until late Sunday, 2/7/2010.
USPS Headquarters Business Mail Acceptance has advised acceptance units to follow the business contingency plan for accepting mail during a PostalOne outage. The outage is being tracked under the Priority Urgent Remedy Case # 4276011.
A status update will be provided at approximately 6PM CT”
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I was waiting for the update to post, but it is an hour past 6pm Central and still no update. Will add to this post when I hear something.
Unreliable? Unstable? PostalOne!
From the PostalOne Help desk this morning - at this time PostalOne has been down since yesterday afternoon:
“We continue to work this issue and at this point do not have an ETA for when system will be back online. The outage is impacting Postalone, MDR/Mail.dat, Mail.xml, and PostalOne/FAST Ops web service functionality.
We have determined that a critical disk error has occurred. This resulted in a PostalOne database failure. We are in the process of performing a database recovery. At this point we expect that recovery will take an extended amount of time. Sites should follow the business contingency plan during the outage. Once we have an ETA we will provide an update. We apologize for any inconvenience.”
I have posted the contingency plan documents here, as they are nowhere to be found at the USPS site or at RIBBS:
Contingency Plan
Contingency Mail Log
