Archive for February 8th, 2010
Weather-Related USPS Help Desk Problems
his just came over from the Help Desk. As if the PostalOne! woes weren’t bad enough for the Postal Service, weather issues in both Washington DC and Memphis certainly aren’t helping things:
“Due to Inclement weather at our Memphis Help Desk location, please be advised that we will begin our after hours operations at 5:00 pm (CT) today. The PostalOne! email account will continue to be monitored during normal business hours, but the help desk phones cannot be staffed.
To ensure your issues are received, please submit your questions or problems via email to the PostalOne Help Desk at PostalOne@usps.gov. This is the recommended method of contacting the Help Desk for support during normal business hours today. If you do not have email ability please call the Help Desk and select the “After Hours” option. Limitations of the “After Hours’ options may result in a slower response time, however all calls will be handled as quickly as possible.
Normal after hours operations will resume at 7:00 pm (CT) today.
The PostalOne! system has been down since 5:50 pm ET Friday. Due to the complexity of restoration activities it is projected that the system will be back up Tuesday evening, Feb. 9.”
PostalOne! Failure
Official word from the PostalOne! Help Desk this morning. I will be attending the 10am briefing and will report back after that.
“Attention PostalOne!® Users!
The PostalOne! system has been down since 5:50 pm ET Friday Feb. 5 and is projected to be back up late evening on Tuesday Feb. 9. During this outage mailers cannot access mailing reports, balance, fees and transaction information. Mailers cannot submit electronic mailing information or receive Full Service feedback such as address correction information. Although the FAST system is operational only the online FAST application is available to schedule appointments.
USPS acceptance facilities are operating under contingency procedures. The attached describes the procedures mailers should follow to submit mailings via postal acceptance units.
We are conducting two webinars on Monday Feb. 8 at 10:00 EST and 2:00 EST to advise mailers of our contingency procedures and respond to questions/concerns. The access information for the two webinars is below:
10:00 EST: Webinar on PostalOne! outage and Contingency Procedures
When: Monday, February 08, 2010 10:00 AM-11:00 AM (GMT-05:00) Eastern Time (US & Canada).
NOTE: You can attend only 30 minutes prior to the meeting start time.
TO ATTEND WITH AUDIO ONLY:
From a phone, dial:
Phone Number(s):877-512-0764
Meeting ID:4353222
TO ATTEND THE WEB CONFERENCE AND JOIN WITH AUDIO (No earlier than 30 minutes prior to the start):
Important: The link below can only be used to Attend your meetings.
1) Browse to: http://meetingplace5.usps.gov/join.asp?4353222
2) After the MeetingPlace window is open, click the Phone icon (under the Participant List or in the upper right-hand corner).
3) Click Connect Me, validate or update your phone number and click Connect Me again.
4) When the system calls you press 1 to join.
Support Information
Browse to the MeetingPlace Reference Center at http://meetingplace1.usps.gov/refcenter for more information including training material, meeting tips, and FAQs.
For MeetingPlace problems or issues, please contact the MeetingPlace Help Desk at 1-800-343-1796 or by email at mailto:usps@meetingplace.net
Visit http://meetingplace1.usps.gov/test/ to test your web browser for compatibility with MeetingPlace.
2:00 ET: 10:00 ET: Webinar on PostalOne! outage and Contingency Procedures
When: Monday, February 08, 2010 2:00 PM-3:00 PM (GMT-05:00) Eastern Time (US & Canada).
NOTE: You can attend only 30 minutes prior to the meeting start time.
TO ATTEND WITH AUDIO ONLY:
From a phone, dial:
Phone Number(s):877-512-0764
Meeting ID:6917773
Date/Time:Monday, February 08, 2010 @ 02:00PM US/Eastern
Meeting Password:.
TO ATTEND THE WEB CONFERENCE AND JOIN WITH AUDIO (No earlier than 30 minutes prior to the start):
Important: The link below can only be used to Attend your meetings.
1) Browse to: http://meetingplace5.usps.gov/join.asp?6917773
2) After the MeetingPlace window is open, click the Phone icon (under the Participant List or in the upper right-hand corner).
3) Click Connect Me, validate or update your phone number and click Connect Me again.
4) When the system calls you press 1 to join.
Support Information
Browse to the MeetingPlace Reference Center at http://meetingplace1.usps.gov/refcenter for more information including training material, meeting tips, and FAQs.
For MeetingPlace problems or issues, please contact the MeetingPlace Help Desk at 1-800-343-1796 or by email at mailto:usps@meetingplace.net
Visit http://meetingplace1.usps.gov/test/ to test your web browser for compatibility with MeetingPlace.
Feel free to contact your local Business Mail acceptance personnel or the PostalOne! Helpdesk at 800-522-9085 with your questions/concerns.
We apologize for the inconvenience. We are committed to restoring PostalOne! at the earliest and will advise you once the system is restored so you can resume your normal mailing procedures with the Postal Service.”
