Weather-Related USPS Help Desk Problems
his just came over from the Help Desk. As if the PostalOne! woes weren’t bad enough for the Postal Service, weather issues in both Washington DC and Memphis certainly aren’t helping things:
“Due to Inclement weather at our Memphis Help Desk location, please be advised that we will begin our after hours operations at 5:00 pm (CT) today. The PostalOne! email account will continue to be monitored during normal business hours, but the help desk phones cannot be staffed.
To ensure your issues are received, please submit your questions or problems via email to the PostalOne Help Desk at PostalOne@usps.gov. This is the recommended method of contacting the Help Desk for support during normal business hours today. If you do not have email ability please call the Help Desk and select the “After Hours” option. Limitations of the “After Hours’ options may result in a slower response time, however all calls will be handled as quickly as possible.
Normal after hours operations will resume at 7:00 pm (CT) today.
The PostalOne! system has been down since 5:50 pm ET Friday. Due to the complexity of restoration activities it is projected that the system will be back up Tuesday evening, Feb. 9.”
—“Neither snow, nor rain, nor heat, nor gloom of night stays these couriers from the swift completion of their appointed rounds”—
I guess it only applies to carriers.
slewfoot
9 Feb 10 at 3:29 pm
The one system we rely on for assistance and they bitch about wtl. Go figure.
Moe
9 Feb 10 at 3:49 pm
I’m a help desk agent and I was at work the other day when a cusomer called to complain about the sound card in his computer. He said, “the right channel is comming out of the left speaker and vice versa” so I told him to switch the speakers and he felt so stupid he hung up on me! Humor is good so laugh. Anyone else have a good one?
Philippines Help Desk Guy
24 Mar 10 at 8:35 pm