PostalOne! Mail.dat Outage
In case yesterday’s unscheduled FAST outage wasn’t a good enough example of instability with the required Full Service Intelligent Mail systems, the USPS comes through again today with another example. FAST is up and running, however the issue of the day is now PostalOne!. In order to qualify for Full Service, electronic documentation is required. Not being able to use the system forces mailers to Plan B.
However, it should be a comfort to users that the USPS is sorry for the inconvinece:
Attention PostalOne!(r) Users
You are receiving this email because a Priority Urgent ticket has been opened by the PostalOne Help Desk. We are currently experiencing a problem with the PostalOne MDR application. We are currently not processing any mail.dat files being submittted by external customers. We have identified the cause of the problem and are working with Eagan operations group to resolve it. More information will be provided as it becomes available.
** The issue is not impacting internal users or external users using Postal Wizard, Mail.XML, or other services from the Business Customer Gateway (BCG).**
Please call the PostalOne Help Desk at (800) 522-9085 if you have any further questions
We apologize for the inconvenience.
The “so-called” unscheduled outage on Sunday July 25, 2010 was in fact a scheduled outage (see DMM Advisory below). The PostalOne! outage on Monday July 26, 2010 was from 3:07 PM to 3:18 PM Eastern Time - ELEVEN MINUTES.
Hardly the type of information that calls for the “information” provided above. We will continue to strive to keep both FAST and PostalOne! performing on a consistent basis.
Thomas Day
Senior VP - IMAQ
July21,2010 DMM Advisory
IMb™ Services Update
PostalOne! Server Patching (July 25, 2010): The PostalOne! ® production and Testing Environment for Mailers (TEM) application servers will have security patches applied during the scheduled maintenance window of 4:00 a.m. through 8:00 a.m. (CDT) on Sunday, July 25, 2010. The PostalOne! system (including FAST® OPS web services) will be unavailable for internal and external users during this period.
Thomas Day
26 Jul 10 at 4:39 pm
SVP - IMAQ
To be very clear, the FAST outage was scheduled on Sunday and extended due to connectivity problems. Customers were updated with information about the extended outage until the system was restored later on Sunday.
The PostalOne! outage was unscheduled and lasted Eleven Minutes
Thomas Day
26 Jul 10 at 5:39 pm